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Serviced Accommodation Services

For professional serviced apartment and homes operators, OTA platform operators and AirBnB hosts

The serviced accommodation sector cuts across the hospitality industry as well as the property management and residential lettings sectors of the housing market. This highly lucrative yet niche sector gained new heights in prominence during the pandemic by offering guests the privacy and convenience of staying in a home away from home.

 

Post pandemic, this sector continues to attract the attention of global hospitality providers, the preponderance of small operators remain the drivers of the supply chain, feeding the insatiable demand especially as "bleisure" continues to trend. This growing demand continues to push small operators to professionalise, raising standards and quality requirements, only those operators that can meet the increasingly refined expectations of their customers and guests can compete in this super- heated market.

We know serviced accommodation operations and marketing to the core and can help improve your  guest experience, driving up your revenue potential.

Support Level Services

Management Level Services

Line management of operations functions typically housekeeping, property management, maintenance, HR, marketing, budget management and logistics

Data analysis and reporting

Process implementation and management

Resource planning and recruitment

Staff training and development

Point of escalation for operations and guest related issues

Service delivery management

Quality control management

Operations
Management

Valuation and property appraisal

Qualifying and negotiating with owners and landlords

Contract execution and management

Coordinating with Lawyers, contractors and other specialists to facilitate deals

Market trends and data analysis

Stakeholder management

Supply Chain / Property Acquisition Management

Data analysis

Benchmarking and competitor analysis

Forecasting

Pricing strategies and implementation

Inventory management

Channel performance monitoring and optimisation

Identifying trends and movements in the market and industry

Fostering collaboration between departments

Revenue
Management
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